Terms of agreement entered into with Samarbejde Efter SKilsmisse ApS (SES Family ApS) regarding private access

1. General

If you do not have access to the Digital Courses through a Danish municipality or from another actor in the divorce field, you can enter into an agreement with Samarbejde Efter Skilsmisse to purchase direct access to the Digital Courses on Samarbejde Efter Skilsmisse's website www.sesfamily.com . 

The terms and conditions in this section apply exclusively to customers who have entered into an agreement to purchase the Digital Courses directly with Samarbejde Efter Skilsmisse. By placing your order, you accept the terms and conditions applicable at any time. Samarbejde Efter Skilsmisse therefore recommends that you read the terms and conditions carefully. 

2. About the Digital Courses

The Digital Courses consist of knowledge and tools that can help adults, children or relatives who are going through or have gone through a divorce or breakup. Access to one or more of the courses below can be purchased: 

When entering into an ongoing agreement between you and Samarbejde Efter Skilsmisse, it is important that Samarbejde Efter Skilsmisse can contact you. Therefore, you must provide your name, telephone number, and email. 

If any of this contact information changes, you are required to immediately update the information by updating the information on your user profile. 

4. Prices and payment

All prices on the website are stated in DKK including VAT. Before you approve your order, the final price for the order appears. 

You pay monthly in advance for your access to the Digital Courses. Samarbejde Efter Skilsmisse Beneficiary offers payment with various types of payment cards. 

Your payment is processed securely, and Samarbejde Efter Skilsmisse encrypts your card information with SSL protocol (Secure Socket Layer) to protect against misuse. 

Samarbejde Efter Skilsmisse may change the terms and conditions without notice and with immediate effect, if the changes are not to your disadvantage. Such changes will be stated on our website. In the event of significant changes, you will receive an email about this. You always have the option to terminate your current agreement due to any changes. 

The terms, prices, fees and other conditions may be changed by Samarbejde Efter Skilsmisse in the following cases: 

You have access to the Digital Courses until the agreement is terminated by either you or Samarbejde Efter Skilsmisse.

You may terminate your access to the Digital Courses at any time by writing to support@sesfamily.com at the end of a calendar month. Your access to the Digital Courses will then cease with effect from the following calendar month, and Samarbejde Efter Skilsmisse will no longer invoice you for access to the Digital Courses. 

You terminate the agreement by sending an email to Samarbejde Efter Skilsmisse, where you are asked to state that you wish to terminate your agreement. Please write your full name, your email and your telephone number. You may also write why you wish to terminate the agreement. Samarbejde Efter Skilsmisse will send you confirmation of your termination by email. 

If you have paid for a period after the date your cancellation takes effect, your payment for that period will be refunded. The amount will be refunded via the same payment method you used for the purchase. 

Samarbejde Efter Skilsmisse has the right to terminate the agreement with 1 month's notice to the end of a month. Upon termination from Samarbejde Efter Skilsmisse, you will receive confirmation and justification for the termination.  

You have the right to cancel the agreement without giving any reason within 14 days. Your right of cancellation applies until the time you access the Digital Courses. You are deemed to have accessed the Digital Courses when you have gained access to the Digital Courses and have logged in to your profile. The first time you log in to your profile, you consent to your right of cancellation lapse. 

The right of withdrawal is calculated from the conclusion of the agreement, i.e. upon receipt of the order confirmation for your order, and expires 14 days thereafter. The withdrawal period is met if you send the notification of exercising the right of withdrawal before the deadline has expired. If the withdrawal period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the withdrawal period is considered to have expired on the following business day.

If you wish to exercise your right of withdrawal, you must give us an unambiguous notice via email to support@sesfamily.com that you wish to withdraw from your purchase: For example, write “I wish to exercise my right of withdrawal” in the subject line. You can also use the standard withdrawal form at the bottom of these terms, but this is not mandatory. 

When exercising your right of withdrawal, Samarbejde Efter Skilsmisse will refund your payment without undue delay and no later than 14 days from the date on which notification of the exercise of your right of withdrawal is received by us. 

Refunds will be made to the same payment method you used for the race, unless otherwise agreed. You will not be charged any fees as a result of the refund. 

Samarbejde Efter Skilsmisse cannot be held liable in the event of failure to fulfill the agreement due to an unforeseeable event over which Samarbejde Efter Skilsmisse has no control, such as riots, full or partial strike, fire, floods or similar events. 

Samarbejde Efter Skilsmisse reserves the right to transfer all rights and obligations to fulfill the order between you and Samarbejde Efter Skilsmisse to a third party without your consent. 

You are always welcome to contact Samarbejde Efter Skilsmisse if you want to complain about a purchase. If we cannot reach an agreement, you can file a complaint with the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, if the conditions for complaining are met. You can complain to the Center for Complaints Resolution via www.naevneneshus.dk . 

The EU Commission's online complaint portal can also be used to file a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here - http://ec.europa.eu/odr . When filing a complaint, please provide Samarbejde Efter Skilsmisse's email address, support@sesfamily.com . 

The agreement between you and Samarbejde Efter Skilsmisse, including these terms of use, is governed by Danish law, unless otherwise provided for by mandatory consumer protection rules in the country where you reside. 

Company name: Samarbejde Efter Skilsmisse ApS 

Address: Aldersrogade 6 A, 2nd floor, 2100 Copenhagen Ø 

CVR number: 38 72 63 74 

Email: support@sesfamily.com 

Please complete and send the standard cancellation form below to support@sesfamily.com if you wish to cancel the agreement: 

Standard Cancellation Form

(this form is only completed and returned if the right of withdrawal is exercised) 

- To Samarbejde Efter Skilsmisse ApS, Aldersrogade 6 A, 2nd floor, 2100 Copenhagen Ø, support@sesfamily.com 

- I/we hereby announce that I/we wish to exercise the right of withdrawal in connection with my/our agreement to purchase the Digital Courses.  

- Order ________________________________________ 

- Consumer's name(s)_________________________________ 

- Customer's address ____________________________ 

- Customer's signature(s) (only if the content of the form is communicated on paper)____________________________________________________________ 

- Date_______________________________ 

By accessing, using or otherwise utilizing sesfamily.com (hereinafter referred to as the “Digital Courses”), you agree to be bound by these Terms of Use. 

Support Inquiries

SES support is ready to help with any questions, suggestions or problems regarding the Digital Courses. Contact SES via the following email: support@sesfamily.com . If you contact SES support, a case will be created in our case management system. 

You are also advised that emails to  support@sesfamily.com   will be received encrypted, but we still encourage you to refrain from providing information such as CPR number, health information, detailed information about family relationships, as this information is not necessary for us to help with support. SES cannot, as a rule, legally process sensitive and confidential personal information without consent. This applies to both personal information about you and about others. For this reason, Samarbejde Efter Skilsmisse deletes all sensitive and confidential personal information that you may send to us anyway, which we assess that we cannot legally process. SES processes your personal information in accordance with the company's privacy policy. 

Privatlivspolitik 

SES has prepared this privacy policy, which informs you about how we process personal data in connection with the performance of our tasks, including on what basis the processing takes place. Here we also inform you about the rights you have in connection with our processing of your personal data. In general, SES processes the information we receive in accordance with the applicable data protection legislation at any time, including the General Data Protection Regulation/ databeskyttelsesforordningen ("GDPR") and the Data Protection Act/ databeskyttelsesloven ("DBL"). In this connection, we are aware that the various information must be processed with respect for your privacy and the confidentiality of the information. SES is not an authority and we therefore do not make decisions. We are also not subject to the Public Administration Act/ forvaltningsloven or the Public Access Act/ offentlighedsloven. 

Protecting your privacy and the storage and use of personal information 

The data controller for the processing of your personal data is: Samarbejde Efter Skilsmisse ApS
Aldersrogade 6A, 2nd floor
CVR number 38 72 63 74
E-mail: support@sesfamily.com 

1. Introduction

1.1 This personal data policy (the “Policy”) describes how Samarbejde Efter Skilsmisse ApS (“us”, “we” or “our”) processes personal data in connection with the use of SES digital tools. 

1.2 The policy has been formulated and made available to comply with the General Data Protection Regulation (2016/679 of 27 April 2016) (“GDPR”) and the rules therein on information obligations. 

2. Types of personal data processed

2.1 We process personal data about you when relevant and in accordance with applicable law. Depending on the specific circumstances, the personal data processed may include the following types of personal data: a) name b) e-mail c) telephone number. We also process the following personal data: information about the municipality of residence, job title, number of children and user data regarding the creation and activation of a user profile. 

2.2 We collect your personal data from you. In cases where one or more users use SES digital tools in connection with their work, personal data may be received from the user's employer, who will be a customer in relation to Samarbejde Efter Skilsmisse. Personal data may be collected from the customer/employer for the purpose of professional communication and invitation to webinars, workshops, conferences and other professional events. 

2.3 If we need to collect and process additional personal data than stated above, we will inform you of this at the time of collection. Such information may also be provided by updating this Policy. 

3. Purposes for the processing of personal data

3.1 We only process your personal data if we have a legitimate purpose and if so in accordance with the rules of the GDPR. The personal data may be processed for the following purposes, depending on the circumstances: a) In order to provide or offer the services or products and/or sales offers that we offer. b) To respond to inquiries and/or complaints from users, customers or members. c) To provide service notifications and information to users, customers or members. d) To provide support and service notifications, including responding to questions or complaints and sending updates about our products and services. e) To improve our products, services or website. 

4. Legal basis for the processing of personal data

4.1 We only process your personal data when we have a lawful basis for processing in accordance with the GDPR. The processing of personal data takes place, depending on the specific circumstances, on the basis of the following processing grounds: a) The processing is necessary to pursue a legitimate interest, where the interests or fundamental rights and freedoms of the data subject which require protection of personal data do not take precedence, cf. GDPR, Article 6, paragraph 1, letter f. b) The processing is necessary for the purpose of carrying out measures taken at the request of the data subject prior to entering into a contract, cf. GDPR, Article 6, paragraph 1, letter b, last indent. 

5. Disclosure and transfer of personal data

5.1 We only disclose personal information to others when permitted or required by law, including when relevant and at your request.