Terms of agreement entered into with Samarbejde Efter Skilsmisse ApS regarding anonymous access
1. General
If you have access to the Digital Courses through a Danish municipality or from another actor in the divorce field that offers citizens anonymous access, we do not store personally identifiable data such as name, email address and telephone number.
This also means that we cannot provide the same level of support as if we had stored your contact information under your username, such as password recovery. You are always welcome to contact support@sesfamily.com, but in case of contacting our support you are no longer anonymous. Read more below about privacy policy when contacting our support.
2. About the Digital Courses
The Digital Courses consist of knowledge and tools that can help people going through a divorce or breakup. The solution includes 18 digital modules, more than 140 practical exercises and video stories.
3. Types of information processed by anonymous creation
Samarbejde Efter Skilsmisse ApS (herein after referred to as “SES” or “Samarbejde Efter Skilsmisse”) only has access to see your username, number of modules started and completed, and date of creation. We cannot see your password, IP address, or what you type in the modules, as it is stored encrypted, and no one at SES or subcontractors has access to this data.
Please note that the choice of username should not contain your name, email address or other personally identifiable information, as employees of SES and subcontractors who are data processors on behalf of SES have access to see your username.
4. Amendment to the agreement
Samarbejde Efter Skilsmisse may change the terms without notice and with immediate effect, if the changes are not to your disadvantage. Such changes will appear on our website, and you as an anonymous user will not be able to receive direct notification of this.
5. Termination and notice
You have access to the Digital Courses until the agreement is terminated by either your municipality or Samarbejde Efter Skilsmisse.
Your user account will be automatically deleted if you have not logged in for 12 months. If you would like us to delete your account, please contact support@sesfamily.com.
6. Samarbejde efter Skilsmisses obligations and rights
Samarbejde Efter Skilsmisse cannot be held liable in the event of failure to fulfill the agreement due to an unforeseeable event over which Samarbejde Efter Skilsmisse has no control, such as riots, full or partial strike, fire, floods or similar events.
Samarbejde Efter Skilsmisse reserves the right to transfer all rights and obligations to fulfill the order between you and Samarbejde Efter Skilsmisse to a third party without your consent.
7. Right to appeal and applicable law
You are always welcome to contact Samarbejde Efter Skilsmisse if you want to complain. If we cannot reach an agreement, you can file a complaint with the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, if the conditions for complaining are met. You can complain to the Center for Complaints Resolution via www.naevneneshus.dk .
The EU Commission's online complaint portal can also be used to file a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here: http://ec.europa.eu/odr . When filing a complaint, please provide Samarbejde Efter Skilsmisse's email address, support@sesfamily.com .
The agreement between you and Samarbejde Efter Skilsmisse, including these terms of use, is governed by Danish law, unless otherwise provided for by mandatory consumer protection rules in the country where you reside.
8. Contact and customer service
Company name: Samarbejde Efter Skilsmisse ApS
Adress: Aldersrogade 6A, 2. sal , København 2100
CVR-nummer: 38 72 63 74
Email: support@sesfamily.com
9. The contents of sesfamily.com is for informational purposes only.
The information on the Digital Courses should in no way be taken as a substitute for competent professional advice or treatment by a trained and authorized psychologist.
Samarbejde Efter Skilsmisse cannot strongly enough encourage all users with relevant problems to always seek medical or psychological help. If you have any questions or concerns about your mental health, you should always consult a doctor or psychologist. You should only consider the Digital Courses as a supplement to competent professional advice.
10. The contents of sesfamily.com must not and cannot be used as a basis for diagnosis.
Use of the Digital Courses is at your own risk and Samarbejde Efter Skilsmisse, Danish municipalities and other actors cannot in any way be held liable - directly or indirectly - for any damage or inconvenience that may be the consequence of use or misuse of information contained in the Digital Courses or provided in the courses or other functions.
All material, including all intellectual property rights, on the Digital Courses belongs exclusively to Samarbejde Efter Skilsmisse. The materials may not be copied, sold, distributed or otherwise reproduced without the express written permission of Samarbejde Efter Skilsmisse.
However, users are free to print the material for their own private, non-commercial use under these conditions:
That the documents remain intact, unedited and without changes.
That no fee may be charged for private lending of the material.
That copyrights and the name of Samarbejde Efter Skilsmisse are explicitly stated as the source and that these terms of use are attached.
If you cannot accept the above conditions for using the Digital Courses, please refrain from using or leaving the Digital Courses.
11. Support Inquiries
Samarbejde Efter Skilsmisse 's support is ready to help with any questions, suggestions or problems regarding the Digital Courses.
Contacting Samarbejde Efter Skilsmisse is done via the following e-mail: support@sesfamily.com . If you contact Samarbejde Efter Skilsmisse 's support, a case will be created in our case processing system.
You are also advised that regular e-mails are received encrypted, but not non-personally identifiable. Samarbejde Efter Skilsmisse therefore advises against sending confidential and/or sensitive personal information to us via e-mail, such as CPR numbers, health information or other sensitive information.
As a general rule, Samarbejde Efter Skilsmisse cannot legally process sensitive and confidential personal data without consent. This applies to both personal data about you and about others. For this reason, Samarbejde Efter Skilsmisse deletes all sensitive and confidential personal data that you may send to us anyway, which we assess that we cannot legally process.
Samarbejde Efter Skilsmisse processes your personal data in accordance with the company's privacy policy.
Privacy policy in contacting support@sesfamily.com
Samarbejde Efter Skilsmisse has prepared this privacy policy, which informs you about how we process personal data in connection with the performance of our tasks, including on what basis the processing takes place. Here we also inform you about the rights you have in connection with our processing of your personal data.
In general, Samarbejde Efter Skilsmisse processes the information we receive in accordance with the applicable data protection legislation at any time, including the General Data Protection Regulation / databeskyttelsesforordningen ("GDPR") and the Danish Data Protection Act/ databeskyttelsesloven ("DBL"). In this regard, we are aware that the various information must be processed with respect for your privacy and the confidentiality of the information.
Cooperation after Divorce is not an authority and we therefore do not make decisions. We are also not subject to the Public Administration Act or the Public Access Act.
Protection of your privacy and storage and use of personal information
The data controller for the processing of your personal data is:
Samarbejde Efter Skilsmisse ApS
Aldersrogade 6A, 2nd floor 2100 Copenhagen Ø
CVR number 38 72 63 74
Email: support@sesfamily.com
1. Introduction
1.1 This personal data policy (the “Policy”) describes how Samarbejde Efter Skilsmisse ApS (“us”, “we” or “our”) processes personal data in connection with the use of the SES platform.
1.2 The policy has been formulated and made available to comply with the General Data Protection Regulation (2016/679 of 27 April 2016) (“GDPR”) and the rules therein on information obligations.
2. Types of personal data processed
2.1 We process personal data about you when relevant and in accordance with applicable law. Depending on the specific circumstances, the personal data processed may include the following types of personal data: a) name b) e-mail c) telephone number d) IP address. We also process the following personal data: information about the municipality of residence, job title, number of children and data regarding the creation and activation of a user profile.
2.2 We collect your personal data from you and, where applicable, from external sources.
2.3 If we need to collect and process additional personal data than stated above, we will inform you of this at the time of collection. Such information may also be provided by updating this Policy.
3. Purpose for the processing of personal data
3.1 We only process your personal data if we have a legitimate purpose and if so in accordance with the rules of the GDPR. The personal data may be processed for the following purposes, depending on the circumstances: a) In order to provide or offer the services or products and/or sales offers that we offer. b) To respond to inquiries and/or complaints from users, customers or members. c) To provide service notifications and information to users, customers or members. d) To provide support and service notifications, including responding to questions or complaints and sending updates about our products and services. e) To improve our products, services or website.
4. Legal basis for the processing of personal data
4.1 We only process your personal data when we have a lawful basis for processing in accordance with the GDPR. The processing of personal data takes place, depending on the specific circumstances, on the basis of the following processing grounds: a) The processing is necessary to pursue a legitimate interest, where the interests or fundamental rights and freedoms of the data subject which require protection of personal data do not take precedence, cf. GDPR, Article 6, paragraph 1, letter f. b) The processing is necessary for the purpose of carrying out measures taken at the request of the data subject prior to entering into a contract, cf. GDPR, Article 6, paragraph 1, letter b, last indent.
5. Disclosure and transfer of personal data
5.1 Vi videregiver kun personoplysninger til andre, når lovgivningen tillader eller kræver det, herunder når det er relevant og på din og eller dataansvarliges eventuelle konkrete anmodning herom.
5.1 We only disclose personal data to others when permitted or required by law, including when relevant and at your and/or the data controller's specific request.
5.2 We disclose personal data to the following recipients from the EU/EEA: a) Data processors
5.3 In the event that Samarbejde Efter Skilsmisse is a data processor for one or more customers, this will mean that we process personal data on behalf of the customer, and personal data that we process on behalf of the customer in question will be passed on to the customer, who will be the data controller. We do not provide personal data about citizens who have registered directly on the website, as SES is the data controller for this and not the customer.
5.4 We generally use various external and professional organizations as suppliers and partners to provide or assist us in providing our services and products. The external organizations will not receive or process personal data unless the law permits the transfer and processing thereof. If the external organizations or partners are data processors for us, their processing of personal data is always carried out in accordance with a data processing agreement that meets the requirements of the law. If the external organizations or partners are independent data controllers, their processing of personal data is carried out in accordance with their own privacy, data protection or personal data policy, which the external organizations will draw attention to, unless the law requires otherwise.
5.5 We do not transfer personal data to countries or international organizations outside the EU/EEA, unless this is necessary at your specific request.
6. Deletion and storage of personal data
6.1 We will retain your personal data for as long as necessary for the purposes mentioned. In general, information regarding general inquiries and other communications will be deleted after 1 year, unless there are special reasons to retain the information for a longer period in specific cases.
7. Your rights
7.1 As a registered person, you have a number of rights:
You have the right to request insight into what personal data we process about you, the purpose of the processing, and whether we disclose the personal data to others.
You have the right to have incorrect personal information about you corrected.
In certain cases, you have the right to have certain of your personal data deleted. In certain cases, you have the right to have the processing of your personal data restricted, so that we only store your personal data for a given period.
In certain cases, you have the right to object to our processing of your personal data on grounds relating to your particular situation.
You have the right not to be subject to automated decision-making without human intervention, unless the decision is necessary for your employment with us, or the decision is based on law or your express consent.
If we have obtained your consent for part of our processing of your personal data, you have the right to withdraw your consent at any time. If you choose to withdraw your consent, it will not affect the lawfulness of the processing based on consent before the withdrawal.
In certain cases, you have the right to so-called data portability of the personal data you have provided to us.
7.3 You can always complain to the Danish Data Protection Authority.
7.4 There may be conditions or limitations to these rights. It is therefore not certain that you, for example, have the right to data portability in your specific case - this depends on the specific circumstances of the processing activities.
8. Changes to this policy
8.1 We reserve the right to update and change this Policy. If we change the Policy, we will change the date and version at the top of the document. In the event of material changes, we will notify you of this in the form of a visible notice on our website, email or using other means of communication.
9. Contact information
9.1 You are welcome to contact us at the contact email provided below if you:
disagree with our treatment
you believe that our processing of your personal data violates the law
have questions or otherwise have comments about this Policy
wish to exercise one or more of your rights as a data subject
If you have any questions or comments about this policy, or if you wish to exercise one or more of your rights, please contact us at support@sesfamily.com.