Terms for purchase of private access

Terms of agreement entered into with SES Family ApS regarding private access

1. General

If you do not have access to the Digital Courses through a your country or organization, you can enter into an agreement with SES Family to purchase direct access to the Digital Courses on SES Family's website www.sesfamily.com .

The terms and conditions in this section apply exclusively to customers who have entered into an agreement to purchase the Digital Courses directly with SES Family. By placing your order, you accept the terms and conditions applicable at any time. SES Family therefore recommends that you read the terms and conditions carefully.

2. About the Digital Courses

The Digital Courses consist of knowledge and tools that can help adults, children or relatives who are going through or have gone through a divorce or breakup. Access to one or more of the courses below can be purchased:

The course package for adults, SES ONE, includes 18 digital modules, more than 140 practical exercises and video stories. As a paying customer of SES ONE, you receive a monthly subscription that gives you access to the sections of the courses comprising SES ONE.

The course package for children and young people, SES NXT, consists of 8-10 themes divided into three age groups. As a parent or young person over 15 years of age, you can purchase access to the total of 28 modules that comprise SES NXT. As a paying customer of SES NXT, you get a monthly subscription that gives access to the sections of the course package that falls under SES NXT.

3. Intellectual Property Rights

All content made available through SES Family, including but not limited to texts, graphics, logos, icons, images, audio or video clips, software, and digital materials (the “Content”), is the property of SES Family ApS or its licensors and is protected by copyright and other intellectual property laws. The name “SES Family” is used as a trademark of SES Family ApS (registration pending).

When you purchase access as a private user, you are granted a limited, non-exclusive, non-transferable, and revocable license to use the Content solely for your personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, display, perform, publish, transmit, create derivative works from, or otherwise exploit any part of the Content without prior written consent from SES Family ApS.

You may not use the Content, or any part thereof, for the purpose of developing, assisting in developing, or making available digital services or products that compete with SES Family’s offerings (including SES ONE, SES NXT, and SES PRO).

Any unauthorized use of the Content may result in termination of your access and may constitute a violation of applicable laws.

This protection of our intellectual property ensures that SES Family can continue to offer and develop high-quality digital tools and resources to support families.

4. Duty to update your information

When entering into an ongoing agreement between you and SES Family, it is important that SES Family can contact you. Therefore, you must provide your name, telephone number, and email.

If any of this contact information changes, you are required to immediately update the information by updating the information on your user profile.

5. Prices and payment

All prices on the website are stated in EURO including VAT. Before you approve your order, the final price for the order appears.

You pay monthly in advance for your access to the Digital Courses. SES Family Beneficiary offers payment with various types of payment cards.

Your payment is processed securely, and SES Family encrypts your card information with SSL protocol (Secure Socket Layer) to protect against misuse.

6. Amendment to the agreement

SES Family may change the terms and conditions without notice and with immediate effect, if the changes are not to your disadvantage. Such changes will be stated on our website. In the event of significant changes, you will receive an email about this. You always have the option to terminate your current agreement due to any changes.

The terms, prices, fees and other conditions may be changed by SES Family in the following cases:

Changes in the costs associated with Samarbejde Efter Skilsmiss's delivery of its services

Inflation calculated from January 1, 2021 (index 100)

Changes legislation, regulation or practice

Product changes in the Digital Courses

7. Termination and notice

You have access to the Digital Courses until the agreement is terminated by either you or SES Family.

You may terminate your access to the Digital Courses at any time by writing to support@sesfamily.com at the end of a calendar month. Your access to the Digital Courses will then cease with effect from the following calendar month, and SES Family will no longer invoice you for access to the Digital Courses.

You terminate the agreement by sending an email to SES Family, where you are asked to state that you wish to terminate your agreement. Please write your full name, your email and your telephone number. You may also write why you wish to terminate the agreement. SES Family will send you confirmation of your termination by email.

If you have paid for a period after the date your cancellation takes effect, your payment for that period will be refunded. The amount will be refunded via the same payment method you used for the purchase.

SES Family has the right to terminate the agreement with 1 month's notice to the end of a month. Upon termination from SES Family, you will receive confirmation and justification for the termination.

8. Right of withdrawal

You have the right to cancel the agreement without giving any reason within 14 days. Your right of cancellation applies until the time you access the Digital Courses. You are deemed to have accessed the Digital Courses when you have gained access to the Digital Courses and have logged in to your profile. The first time you log in to your profile, you consent to your right of cancellation lapse.

The right of withdrawal is calculated from the conclusion of the agreement, i.e. upon receipt of the order confirmation for your order, and expires 14 days thereafter. The withdrawal period is met if you send the notification of exercising the right of withdrawal before the deadline has expired. If the withdrawal period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the withdrawal period is considered to have expired on the following business day.

9. Excercising your right of withdrawal and refund

If you wish to exercise your right of withdrawal, you must give us an unambiguous notice via email to support@sesfamily.com that you wish to withdraw from your purchase: For example, write “I wish to exercise my right of withdrawal” in the subject line. You can also use the standard withdrawal form at the bottom of these terms, but this is not mandatory.

When exercising your right of withdrawal, SES Family will refund your payment without undue delay and no later than 14 days from the date on which notification of the exercise of your right of withdrawal is received by us.

Refunds will be made to the same payment method you used for the race, unless otherwise agreed. You will not be charged any fees as a result of the refund.

10. SES Familys obligations and rights

SES Family cannot be held liable in the event of failure to fulfill the agreement due to an unforeseeable event over which SES Family has no control, such as riots, full or partial strike, fire, floods or similar events.

SES Family reserves the right to transfer all rights and obligations to fulfill the order between you and SES Family to a third party without your consent.

11. Right to appeal and applicable law

You are always welcome to contact SES Family if you want to complain about a purchase. If we cannot reach an agreement, you can file a complaint with the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, if the conditions for complaining are met. You can complain to the Center for Complaints Resolution via www.naevneneshus.dk .

The EU Commission's online complaint portal can also be used to file a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here - http://ec.europa.eu/odr . When filing a complaint, please provide SES Family's email address, support@sesfamily.com .

The agreement between you and SES Family, including these terms of use, is governed by Danish law, unless otherwise provided for by mandatory consumer protection rules in the country where you reside.

12. Contact and customer service

Company name: SES Family ApS

Address: Aldersrogade 6 A, 2nd floor, 2100 Copenhagen Ø

CVR number: 38 72 63 74

Email: support@sesfamily.com

13. Standard withdrawl Form

Please complete and send the standard cancellation form below to support@sesfamily.com if you wish to cancel the agreement:

Standard Cancellation Form

(this form is only completed and returned if the right of withdrawal is exercised)

- To SES Family ApS, Aldersrogade 6 A, 2nd floor, 2100 Copenhagen Ø, support@sesfamily.com

- I/we hereby announce that I/we wish to exercise the right of withdrawal in connection with my/our agreement to purchase the Digital Courses.

- Order ________________________________________

- Consumer's name(s)_________________________________

- Customer's address ____________________________

- Customer's signature(s) (only if the content of the form is communicated on paper)____________________________________________________________

- Date_______________________________

By accessing, using or otherwise utilizing sesfamily.com (hereinafter referred to as the “Digital Courses”), you agree to be bound by these Terms of Use.

Support Inquiries

SES support is ready to help with any questions, suggestions or problems regarding the Digital Courses. Contact SES via the following email: support@sesfamily.com . If you contact SES support, a case will be created in our case management system.

You are also advised that emails to support@sesfamily.com will be received encrypted, but we still encourage you to refrain from providing information such as CPR number, health information, detailed information about family relationships, as this information is not necessary for us to help with support. SES cannot, as a rule, legally process sensitive and confidential personal information without consent. This applies to both personal information about you and about others. For this reason, SES Family deletes all sensitive and confidential personal information that you may send to us anyway, which we assess that we cannot legally process. SES processes your personal information in accordance with the company's privacy policy.

Privacy Policy

SES has prepared this privacy policy, which informs you about how we process personal data in connection with the performance of our tasks, including on what basis the processing takes place. Here we also inform you about the rights you have in connection with our processing of your personal data. In general, SES processes the information we receive in accordance with the applicable data protection legislation at any time, including the General Data Protection Regulation/Databeskyttelsesforordningen ("GDPR") and the Data Protection Act/Databeskyttelsesloven ("DBL"). In this connection, we are aware that the various information must be processed with respect for your privacy and the confidentiality of the information. SES is not an authority and we therefore do not make decisions. We are also not subject to the Public Administration Act (forvaltningsloven) or the Public Access Act (offentlighedsloven).

Protecting your privacy and the storage and use of personal information

The data controller for the processing of your personal data is:

Samarbejde Efter Skilsmisse ApS
Aldersrogade 6A, 2nd floor
CVR number 38 72 63 74
E-mail: support@sesfamily.com

1. Introduction

1.1 This personal data policy (the “Policy”) describes how Samarbejde Efter Skilsmisse ApS (“us”, “we” or “our”) processes personal data in connection with the use of SES digital tools.

1.2 The policy has been formulated and made available to comply with the General Data Protection Regulation (2016/679 of 27 April 2016) (“GDPR”) and the rules therein on information obligations.

2. Types of personal data processed

2.1 We process personal data about you when relevant and in accordance with applicable law. Depending on the specific circumstances, the personal data processed may include the following types of personal data: a) name b) e-mail c) telephone number. We also process the following personal data: information about the municipality of residence, job title, number of children and user data regarding the creation and activation of a user profile.

2.2 We collect your personal data from you. In cases where one or more users use SES digital tools in connection with their work, personal data may be received from the user's employer, who will be a customer in relation to Samarbejde Efter Skilsmisse. Personal data may be collected from the customer/employer for the purpose of professional communication and invitation to webinars, workshops, conferences and other professional events.

2.3 If we need to collect and process additional personal data than stated above, we will inform you of this at the time of collection. Such information may also be provided by updating this Policy.

3. Purpose of the processing of personal data

3.1 We only process your personal data if we have a legitimate purpose and if so in accordance with the rules of the GDPR. The personal data may be processed for the following purposes, depending on the circumstances: a) In order to provide or offer the services or products and/or sales offers that we offer. b) To respond to inquiries and/or complaints from users, customers or members. c) To provide service notifications and information to users, customers or members. d) To provide support and service notifications, including responding to questions or complaints and sending updates about our products and services. e) To improve our products, services or website.

4. Legal basis for the processing of personal data

4.1 We only process your personal data when we have a lawful basis for processing in accordance with the GDPR. The processing of personal data takes place, depending on the specific circumstances, on the basis of the following processing grounds: a) The processing is necessary to pursue a legitimate interest, where the interests or fundamental rights and freedoms of the data subject which require protection of personal data do not take precedence, cf. GDPR, Article 6, paragraph 1, letter f. b) The processing is necessary for the purpose of carrying out measures taken at the request of the data subject prior to entering into a contract, cf. GDPR, Article 6, paragraph 1, letter b, last indent.

5. Disclosure and transfer of personal data

5.1 We only disclose personal information to others when permitted or required by law, including when relevant and at your request.

5.2 We disclose personal data to the following recipients from the EU/EEA: Only data processors with a data processing agreement with SES. SES data processors have access to user data from the SES database.

5.3 We do not provide personal data about citizens who have registered directly on the website, as SES is the data controller for this and not the customer. In the event that SES processes data for one or more customers, this will mean that we process personal data on behalf of the customer, and personal data that we process on behalf of the customer in question will be passed on to the customer, who will be the data controller. In normal cases, SES is the data controller and does not process data for either customers or users.

5.4 We generally use various external and professional organizations as suppliers and partners to provide or assist us in providing our services and products. The external organizations will not receive or process personal data unless the law permits the transfer and processing thereof. If the external organizations or partners are data processors for us, their processing of personal data is always carried out in accordance with a data processing agreement that meets the requirements of the law. If the external organizations or partners are independent data controllers, their processing of personal data is carried out in accordance with their own privacy, data protection or personal data policy, which the external organizations will draw attention to, unless the law requires otherwise.

5.5 We do not transfer personal data to countries or international organizations outside the EU/EEA, unless this is necessary at your specific request.

6. Deletion and storage of personal data

6.1 We will store your personal data for as long as necessary for the purposes mentioned. In general, information regarding general inquiries and other communications will be deleted after 1 year, unless there are special reasons to store the information for a longer period in specific cases. User profiles and related personal data are deleted when the user has not been logged in to the Digital Courses for more than a year.

7. Your rights

7.1 As a registered person, you have a number of rights:

You have the right to request insight into what personal data we process about you, the purpose of the processing, and whether we disclose the personal data to others.

You have the right to have incorrect personal information about you corrected.

In certain cases, you have the right to have some of your personal data deleted. In certain cases, you have the right to have the processing of your personal data restricted, so that we only store your personal data for a given period.

In certain cases, you have the right to object to our processing of your personal data on grounds relating to your particular situation.

You have the right not to be subject to automated decision-making without human intervention, unless the decision is necessary for your employment with us, or the decision is based on law or your explicit consent.

If we have obtained your consent for part of our processing of your personal data, you have the right to withdraw your consent at any time. If you choose to withdraw your consent, it will not affect the lawfulness of the processing based on consent before the withdrawal.

In certain cases, you have the right to so-called data portability of the personal data you have provided to us.

7.3 You can always file grievances with the Danish Data Protection Authority.

7.4 There may be conditions or limitations to these rights. It is therefore not certain that you, for example, have the right to data portability in your specific case - this depends on the specific circumstances of the processing activities.

8. Changes to this policy

8.1 We reserve the right to update and change this Policy. If we change the Policy, we will change the date and version at the top of the document. In the event of material changes, we will notify you of this in the form of a visible notice on our website, email or using other means of communication.

9. Contact information

9.1 You are welcome to contact us at the contact email provided below if you:

Disagree with our treatment

You believe that our processing of your personal data violates the law.

Have questions or comments about this Policy?

Want to exercise one or more of your rights as a data subject

If you have any questions or comments about this policy, or if you wish to exercise one or more of your rights, please contact us at support@sesfamily.com .

10. Cookies and Analytics

10.1 Our website uses cookies and similar technologies to ensure that the site functions correctly, to improve your user experience, and to analyze website traffic.

10.2 Cookies are small text files placed on your device when you visit our website. They enable us to recognize your device, remember your preferences, and provide essential functionality. Some cookies are strictly necessary for the website to work, while others help us improve our services.

10.3 We use the open-source analytics tool Matomo to monitor and analyze traffic on our website. Matomo may collect information such as which pages you visit, the date and time of your visit, your approximate location (based on IP address), device type, and browser version. If IP anonymization is enabled, your full IP address will never be stored. All Matomo data is stored securely on servers controlled by us and is not shared with third parties.

10.4 The legal basis for processing strictly necessary cookies is our legitimate interest in providing a secure and functional website, cf. GDPR, Article 6, paragraph 1, letter f. Analytics cookies are only processed on the basis of your consent, cf. GDPR, Article 6, paragraph 1, letter a. You can give or withdraw your consent at any time through our cookie banner.

10.5 You can manage or delete cookies through your browser settings. Please note that blocking or deleting cookies may affect the functionality of the website. You can manage or change cookies by clicking on the "Cookies" link in the bottom any of our webpages.